Terms of Service.

By accessing this website at https://y5enterprises.com, requesting a quotation, signing a purchase order, accepting a proposal, or otherwise engaging Y5 Enterprises ("Y5 Enterprises", "we", "our", "us") for any product or service, you ("Customer", "you") agree to be bound by these Terms of Service ("Terms").

If a separate written contract, master service agreement, or signed proposal exists between Y5 Enterprises and the Customer, that document will govern in case of conflict, with these Terms supplementing it for matters not expressly covered there.

If you do not agree with any part of these Terms, you must not use the website or engage Y5 Enterprises for services.

Y5 Enterprises designs, supplies, installs, configures, supports, monitors and maintains IT infrastructure across the following families: enterprise WiFi, structured cabling, switching and routing, IP surveillance (CCTV, NVR, DVR), home and commercial automation, perimeter security, network design and audits, AMC and managed-services, training and certifications.

Specific deliverables, timelines, scope, and acceptance criteria for each engagement are described in the corresponding written quotation, statement of work, purchase order or proposal ('Engagement Document'). Anything not expressly listed in an Engagement Document is out of scope.

Product specifications shown on this website are as published by the original equipment manufacturer at the time of writing. Models, SKUs, firmware versions and partner-program tiers may change without notice; only the configuration confirmed in the latest signed Engagement Document is binding.

Unless stated otherwise on the face of the quotation, quotes issued by Y5 Enterprises are valid for 14 calendar days from the date of issue. Pricing, lead times, foreign-exchange components and stock availability are subject to change after that period.

An order is treated as confirmed only upon receipt of (a) a signed Customer purchase order or written acceptance of the proposal, and (b) the agreed advance payment where applicable.

Y5 Enterprises reserves the right to decline or revise an order in case of obvious typographical errors, force-majeure conditions affecting OEM supply, blacklisting of the Customer by an OEM, or any reasonable concern regarding creditworthiness or compliance.

All prices on the website are indicative only. Final pricing is communicated in the quotation and is exclusive of GST, freight, insurance, on-site visit charges and any third-party access charges (lift, scaffolding, after-hours building access) unless explicitly stated otherwise.

Standard payment terms are: 50 percent advance with purchase order, 40 percent against pre-dispatch confirmation or material delivery, 10 percent against completion and sign-off. Custom payment milestones may be agreed for large or staged deployments.

Invoices are payable within 15 days of issue unless otherwise agreed in writing. Overdue amounts attract interest at 1.5 percent per month or the rate permitted under the MSME Act, whichever is higher. Y5 Enterprises reserves the right to suspend or withdraw services, hold pending shipments, or revoke access credentials if invoices are overdue beyond 30 days.

All payments are to be made by NEFT, RTGS, IMPS or UPI to the bank account named on the invoice. We do not accept cash payments above the limit prescribed under section 269ST of the Income-Tax Act, 1961.

Title to supplied goods passes to the Customer only upon full payment. Risk in goods passes upon delivery to the Customer site.

Lead times stated in quotations are best-effort estimates based on OEM stock at the time and may shift due to global supply conditions, logistics disruptions, customs clearance or force majeure.

The Customer is responsible for site readiness: power, conduit, cable trays, civil work, mounting points, lockable racks, rodent and weather protection, internet uplink, IP scheme, VLAN allocation, building permissions, and any clearances required from the building or society management.

Where civil or electrical work falls within Y5's scope, it is governed by the relevant Engagement Document. Otherwise such work is the Customer's responsibility, and any delay caused by site-readiness gaps will not count against the agreed deployment timeline.

Acceptance of installation occurs on the earlier of: (a) the Customer signing the deployment sign-off, or (b) seven calendar days after Y5's written notice that the deployment is complete, unless the Customer has raised a written non-conformance within that window.

Hardware supplied by Y5 Enterprises carries the standard manufacturer warranty for the relevant product line. Warranty terms, periods and processes are those published by the OEM (TP-Link, Ruijie, D-Link, CommScope, Hikvision, Dahua, etc.) and may differ across SKUs.

Workmanship of installation work performed by Y5 Enterprises is warranted for 12 months from the date of acceptance, against defects arising solely from our work. The warranty does not cover damage caused by power surges, lightning, water ingress, building fire, theft, rodent damage, unauthorised alterations, tampering by third parties, or operating equipment outside its rated environmental parameters.

Annual Maintenance Contracts (AMC) and managed-services contracts are governed by their own service-level terms, response and resolution targets, and exclusion lists, as defined in the corresponding Engagement Document.

You confirm that you are an authorised representative of the Customer and have the authority to bind it to these Terms.

You will provide accurate site information, timely access, electrical and physical safety of work areas, and appropriate supervision for any work performed at your premises.

You will not use any Y5-supplied equipment or service for unlawful purposes, in violation of applicable export controls or sanctions, or in a manner that infringes third-party rights.

You will safeguard administrative passwords, encryption keys, and remote-access credentials. Y5 Enterprises is not liable for losses arising from credential leakage caused by Customer negligence.

All trademarks, logos, photographs, copy, diagrams, code samples, configuration templates, designs, and other content on this website are owned by Y5 Enterprises or by the respective OEM and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and applicable international treaties.

Custom network designs, As-Built drawings, configuration files, scripts, and operational runbooks prepared by Y5 Enterprises specifically for the Customer are licensed to the Customer for use on its own premises in connection with the deployment. Ownership of underlying methodologies, frameworks, templates and know-how remains with Y5 Enterprises.

You may not reproduce, mirror, scrape, frame, or systematically extract any part of this website without prior written permission, except for ordinary browsing and personal reference.

To the maximum extent permitted by law, the aggregate liability of Y5 Enterprises (whether in contract, tort, statute, or otherwise) for any claim arising out of or in connection with the website, the Engagement Document, or these Terms shall not exceed the total fees actually received by Y5 Enterprises from the Customer in respect of the specific deployment giving rise to the claim, in the 12 months preceding the date the claim arose.

Y5 Enterprises shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including without limitation lost profits, lost data, business interruption, cost of substitute services, loss of goodwill, or claims by third parties, even if Y5 has been advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot be limited under applicable law.

The Customer agrees to indemnify and hold Y5 Enterprises harmless against claims, losses, damages and reasonable costs arising from (a) Customer's breach of these Terms or applicable law, (b) misuse of supplied hardware, software or credentials, or (c) any content, data or instructions supplied by the Customer that infringes third-party rights.

Y5 Enterprises will indemnify the Customer for direct losses arising from third-party claims that Y5's original deliverables (excluding OEM hardware and Customer-supplied content) infringe a registered Indian copyright or trademark, subject to the liability cap in section 09.

Neither party is liable for delay or failure to perform caused by circumstances reasonably beyond its control, including without limitation acts of God, earthquake, flood, fire, epidemic or pandemic, governmental action, regulatory restriction, civil disturbance, riot, war, terrorism, cyber-attack on national infrastructure, sustained internet outage, customs hold, sustained OEM supply shutdown, or labour action.

The party affected will notify the other promptly and use reasonable endeavours to mitigate the impact and resume performance.

Either party may terminate an Engagement Document for material breach upon 30 days' written notice if the breach is not cured within that period.

On termination, the Customer will pay for all hardware delivered and all services rendered up to the date of termination, plus any non-cancellable third-party costs already committed by Y5 Enterprises (such as OEM-side advance payments).

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of India.

Subject to amicable resolution attempted in good faith for at least 30 days, all disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration will be Mumbai, Maharashtra. The language of arbitration will be English. Pending such arbitration, the courts at Mumbai will have exclusive jurisdiction for interim relief.

Questions regarding these Terms may be addressed to:

Y5 Enterprises

Y5 Enterprises, Aristocrate, A-4, Ground Floor, Old Nagardas Road, Mogra Pada, Andheri East, Mumbai, Maharashtra - 400069

Phone: +91-9970698755

Email: solution@y5enterprises.com

We may amend these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after a change constitutes acceptance of the revised Terms. Material changes affecting an active Engagement will be notified to the Customer in writing.